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<h3>Contact MyTechMate for Assistance</h3>
<p>Get in touch with our team for expert IT support right in your home.</p>

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Transform your digital experience with personalized, in-home IT support tailored to your needs. From device setup to troubleshooting, our experts are here for you across New Zealand.

Professional In-Home Tech Assistance

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MyTechMate

In-home IT & Technology Support business for 

Older homeowners: value in‑person setup and training (e.g. smart TVs, email, hearing‑aid pairing).

Busy professionals and families: one‑stop solution for all digital devices.

Regional remote residents: less service saturation than Auckland/Wellington.

Emphasise device training and ease‑of‑use: in line with Reddit observations that people struggle with new tech post‑purchase
 
Service Offering:

Core IT support: PCs, laptops, printers, Wi‑Fi/internet, email, Microsoft, Google, mobile phones, IT security.

Smart and connected home devices: TVs, streaming services, smart speakers, watches, and hearing aids.

Home security and surveillance: Installation, setup, configuration, and monitoring devices.

Value differentiators:

Hyper‑local service based in Hawke’s Bay, offering faster response times than national chains.

Personal, name‑based service (not call‑centre), ideal for older or less tech‑savvy clients.

Full spectrum support: from computing to smart home, hearing aids, and surveillance—a broader offering than typical competitors.

Pricing Strategy:

Hourly rates

Position between $120–140/hr for in‑home visits inclusive of travel within based urban areas.

Offer an introductory rate for first‑time clients, e.g. $100/hr for the first hour, then standard thereafter.

Package & membership options:

Pre‑paid packages: e.g. 5‑hour pack for $600 ($120/hr). Encourages repeat use.

Membership plan: €$150/month for 2 hours support, discounted rate after hours.

Flat fees for common tasks: e.g. Wi‑Fi setup or printer installation fixed at a package price.